Here are the extended warranty terms:1. General TermsThis warranty applies to your Trackcard if you purchased it directly from us or from an authorized dealer. It covers material and manufacturing defects that occur under normal conditions of use. This manufacturer warranty applies in addition to your statutory warranty rights under German/EU law.2. Warranty period and validityYour premium warranty protection begins on the purchase date and runs for 2 years. The warranty is valid throughout the EU and is transferable upon resale—the original purchase date remains decisive. Please keep your receipt carefully, as you may need to present it in the event of a warranty claim.3. What does the warranty cover?Defects due to material or manufacturing problemsMalfunctions that occur under normal useFunctional failures that aren't caused by external influencesSoftware and firmware issues4. What is not covered?Damage from improper use, falls, liquids, or accidentsWear parts (e.g., normal wear and tear)Damage from unauthorized repairs or modifications5. Warranty processingIf your Trackcard is defective during the warranty period, simply contact us via the contact form. Our team will help you quickly and without complications.Please have the following information ready:Your receipt or order confirmationA brief description of the problem6. Process and costsShipping costs: We cover the postage and shipping costs for sending in and returningImportant note: If we find no defect during inspection, we unfortunately must charge you for the shipping costs incurredProcessing time: 3-5 business days after receipt of your TrackcardSolution: Depending on the type of defect, repair or replacement will be done at our discretion. For irreparable damage, you'll receive a replacement device7. Data protectionTo process the warranty, we process your customer data and may pass it to shipping service providers as needed.8. Legal mattersGerman law and EU law apply. We make sure you can use your Trackcard again as quickly as possible!

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Warranty terms

Here are the extended warranty terms:

1. General Terms

This warranty applies to your Trackcard if you purchased it directly from us or from an authorized dealer. It covers material and manufacturing defects that occur under normal conditions of use. This manufacturer warranty applies in addition to your statutory warranty rights under German/EU law.

2. Warranty period and validity

Your premium warranty protection begins on the purchase date and runs for 2 years. The warranty is valid throughout the EU and is transferable upon resale—the original purchase date remains decisive. Please keep your receipt carefully, as you may need to present it in the event of a warranty claim.

3. What does the warranty cover?

Defects due to material or manufacturing problems
Malfunctions that occur under normal use
Functional failures that aren't caused by external influences
Software and firmware issues

4. What is not covered?

Damage from improper use, falls, liquids, or accidents
Wear parts (e.g., normal wear and tear)
Damage from unauthorized repairs or modifications

5. Warranty processing

If your Trackcard is defective during the warranty period, simply contact us via the contact form. Our team will help you quickly and without complications.

Please have the following information ready:

Your receipt or order confirmation
A brief description of the problem

6. Process and costs

Shipping costs: We cover the postage and shipping costs for sending in and returning
Important note: If we find no defect during inspection, we unfortunately must charge you for the shipping costs incurred
Processing time: 3-5 business days after receipt of your Trackcard
Solution: Depending on the type of defect, repair or replacement will be done at our discretion. For irreparable damage, you'll receive a replacement device

7. Data protection

To process the warranty, we process your customer data and may pass it to shipping service providers as needed.

8. Legal matters

German law and EU law apply. We make sure you can use your Trackcard again as quickly as possible!