Video tutorials

Welcome to the official video guides for the trackcard.
Here we show you step by step how to set up and charge your trackcard and use it optimally in everyday life.

Select your device below to jump directly to the relevant videos.

Quick navigation

📱 iPhone tutorials
🤖 Android tutorials

Video tutorials: iPhone

The trackcard is fully integrated with Apple's Find My network. These videos show you how to set up and reset your trackcard, and how to wirelessly recharge the battery.

Furnishings

Easily connect your trackcard to your iPhone and enjoy the peace of mind of always keeping an eye on your valuables. Our video guides you through the process—it's that simple:

  1. Activate & open the app: Pick up your trackcard and briefly press the button. A beep confirms it's ready. At the same time, open the "Find My" app on your iPhone.

  2. Add an object: Navigate to the "Objects" tab in the app, tap the "+" icon, and select "Add another object." Your iPhone will now begin searching.

  3. Personalize: Once your trackcard appears on the screen, tap "Connect." Give it a name that matches your item (e.g., "My Wallet") and select a matching emoji. The trackcard will then be securely linked to your Apple ID.

  4. Complete setup: Tap "Done." In the object view, you can now tap "Play sound." The beep from your trackcard will confirm that everything is working perfectly.

Reset

Whether you're passing your trackcard on to a friend, pairing it with a new device, or experiencing pairing issues, a proper reset is crucial. Follow these two steps for a smooth reboot.

  1. Unpair from the Find My app: This is the most important first step. Open the Find My app and select your trackcard under "Items." Scroll to the bottom of the details view and tap "Remove Item." Confirm your selection to unlink the trackcard from your Apple ID.

  2. Perform a hardware reset: To fully reset the trackcard, press the button on the card 5 times in quick succession. Hold the button down on the fifth press until you hear a melody. This melody confirms that the reset was successful and the trackcard is back in pairing mode.

Charge

Charging your trackcard wirelessly is a breeze. This way, you can ensure it always has the power it needs to protect your belongings.

  1. Use the right charger: Use a standard Qi wireless charger—the same chargers you use for your smartphone are perfect. MagSafe chargers also work perfectly.

    ⚠️ Note: The small, magnetic charger for the Apple Watch is unfortunately not suitable due to the small charging surface!

  2. Place the card correctly and check the charging status: Place the trackcard with the marked charging surface on the back centered on your charger. A red LED will light up, indicating that charging is in progress. Once the battery is fully charged, the LED will change to a solid green . A charging cycle typically takes less than two hours.

Video Tutorials: Android

The Trackcard One can also be used with Android devices. Our videos show you step-by-step how to set up the card, charge the battery wirelessly, reset it, and get the most out of it in everyday life.

Furnishings

Easily connect your Trackcard One to your Android smartphone. Our video guides you through the process—it's that simple:

  1. Open the app: Open the "Find My Device" app on your Android smartphone. If you don't already have it installed, download it for free from the Google Play Store.

  2. Sign in with Google Account: Sign in to the app with your Google Account. This is necessary to securely link your Trackcard One.

  3. Activate trackcard: Pick up your Trackcard One and briefly press the power button. A beep confirms that it's activated and ready for pairing.

  4. Hold the card close to your smartphone: Hold the Trackcard One close to your Android smartphone until the device name appears on the screen. Then tap "Connect."

  5. Complete setup: Follow the on-screen instructions – that's it! Your Trackcard One is now securely linked to your Google account and ready to use.
🚨

Trackcard suddenly disappears from the app?

+

The problem: Your Trackcard One was successfully paired, but suddenly it is no longer visible in the Find Hub app.

The solution - step by step:

  1. Check Google accounts: Open the Find Hub app and tap your profile picture in the top right corner. Do you have multiple Google accounts? The trackcard will automatically link to your primary Google account, not necessarily the one you're currently logged into the app with.

  2. Switch between accounts: If multiple accounts are displayed, switch through them all – the trackcard often appears under a different account.

  3. Restart the pairing: If that doesn't help, reset the trackcard (press the button 5 times, hold it down the 5th time until the melody sounds) and pair it again.

  4. Pay attention to the email address: When pairing again, pay close attention to the email address in the pop-up – this will show you which account the trackcard is actually linked to.

Tip: This is a typical Android phenomenon with multiple Google accounts. Once you understand it, it's easy to solve!

🚨

The pairing pop-up has disappeared?

+

🚨 The trackcard MUST be connected exclusively via Fast-Pair pop-up

The problem: You want to set up your Trackcard One, but the pairing pop-up doesn't appear or has disappeared.

The solution - step by step:

1. Check basic requirements:
- Activate Bluetooth (Settings → Bluetooth)
- Ensure a stable internet connection
- Check if "Search nearby" is enabled: Settings > Google > Devices & Sharing > Devices
(or on some phones: Settings > Connections > Search for nearby devices)

2. Restart your phone: Restart your phone completely and wait about 10 minutes after it boots up.

3. Reset the trackcard: Perform a reset – the card will then be in pairing mode. Hold your smartphone and the trackcard close together.

⚠️ IMPORTANT NOTE:
Do NOT tap "+ Pair new device" and DO NOT pair via Bluetooth ! Google uses Fast Pair for the connection – the Find Hub app will NOT work via regular Bluetooth pairing . If you've already paired via Bluetooth, reset the trackcard and remove it from the Bluetooth device list (Settings → Bluetooth). If you have any problems, contact our support team.

Tip: If you're having persistent problems, reset the trackcard and start over. Sometimes Android just needs a fresh start!

Reset

Whether you're passing your Trackcard One on to a friend, pairing it with a new device, or experiencing pairing issues, a proper reset is crucial. Follow these two steps for a smooth reboot:

  1. Unpair from the "Find My Device" app: This is the most important first step. Open the "Find My Device" app and select your Trackcard One from the device list. Go to the device's settings and tap "Remove from Account." Confirm your selection to completely unpair the Trackcard One from your Google account.

  2. Perform a hardware reset: To completely reset the Trackcard One, press the button on the card 5 times in quick succession. Hold the button down on the fifth press until you hear a melody. This melody confirms that the reset was successful and the Trackcard One is back in pairing mode.

Charge

Charging your Trackcard One wirelessly is a breeze. This way, you can ensure it always has the power it needs to protect your belongings.

  1. Use the right charger: Use a standard wireless charger—the same chargers you use for your smartphone are perfect. MagSafe chargers also work perfectly.

    ⚠️ Note: Small, magnetic chargers for smartwatches are unfortunately not suitable due to the small charging surface!

  2. Place correctly and check the charging status: Place the Trackcard One with the marked charging surface on the back centered on your charger. A red LED will light up, indicating that charging is in progress. Once the battery is fully charged, the LED will turn off .

    A charging cycle typically takes less than two hours and provides your Trackcard One with power for 3-4 months.

Still questions?

You can find even more information about the trackcard in our help section.

To the help section